Grievance Redressal Policy
We are a SEBI Registered Investment Adviser with high standards of Customer Satisfaction
Trend of monthly disclosure of complaints
| Sr. No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | May, 2025 | NA | NA | NA | NA |
| 2 | June, 2025 | NA | NA | NA | NA |
| 3 | July, 2025 | NA | NA | NA | NA |
| 4 | August, 2025 | NA | NA | NA | NA |
| 5 | September, 2025 | NA | NA | NA | NA |
| 6 | October, 2025 | NA | NA | NA | NA |
| 7 | November, 2025 | NA | NA | NA | NA |
| 8 | December, 2025 | NA | NA | NA | NA |
| 9 | January, 2026 | NA | NA | NA | NA |
| 10 | February, 2026 | 0 | 0 | 0 | 0 |
| 11 | March, 2026 | 0 | 0 | 0 | 0 |
| 12 | April, 2026 | 0 | 0 | 0 | 0 |
| 13 | May, 2026 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
Data for the month ending May, 2026
| Sr. No. | Received from | Pending at the end of last month | Received | Resolved* | Total Pending # | Pending complaints > 3months | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
^ Average Resolution time is the sum total of time taken to resolve each complaint, in days, in the current month divided by total number of complaints resolved in the current month.
Grievance Redressal/Escalation Matrix
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1. In case of any complain or query:
Please contact our compliance officer Mr. Shubham Patil,
email ID: CO@famlilife.com
and phone no +91-9172223314
You may also approach CEO- Ms. Priyanka Sonawane,
Email ID: PO@famlilife.com
and Phone No.- +91-9156023672
2. In case you are not satisfied with our response you can lodge your grievance with SEBI:
You can lodge your grievance with SEBI at https://scores.sebi.gov.in/
or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:
Download SCORES Mobile App
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/
| Details of Designation | Contact Person Name | Contact No. | Email-ID |
| Principal Officer | Priyanka Sonawane | 9156023672 | PO@famlilife.com |
| Compliance Officer | Shubham Patil | 9172223314 | CO@famlilife.com |
| Customer Care | Tanvi Taneja | 8857049200 | support@famlilife.com |
| Grievance Officer | Priyanka Sonawane | 9156023672 | priyanka@famlilife.com |
Trend of Annual Disposal of Complaints
Trend of annual disposal of complaints
| Sr. No | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2026-2027 | 0 | 0 | 0 | 0 |
| 2 | 2025-2026 | 0 | 0 | 0 | 0 |
| 3 | 2024-2025 | NA | NA | NA | NA |
| Grand Total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
We acknowledge receipt of complaints within 2 business days and aim to resolve all grievances within 21 calendar days, as per SEBI norms.
“Disclosure with respect to compliance with Annual compliance audit requirement under Regulation 19(3) of Securities and Exchange Board of India (Investment Advisers) Regulations, 2013 for last financial years are as under:
| Sr. no | Financial Year | Compliance Audit Status | Remarks, If any |
|---|---|---|---|
| 1 | FY 2025-26 | In Progress | |
| 2 | FY 2026-27 | Not Conducted |